Bharath Talent Hub

Refund & Cancellation Policy

Draft for advocate review. Confirm service-specific fees, deliverables and cancellation terms before accepting payments.

1. General principles

Fees, deliverables, milestones, delivery methods and any service-specific cancellation terms will be disclosed before purchase. Requests will be assessed fairly under the agreed terms and applicable law. This policy does not restrict statutory consumer rights.

2. HR consultancy

Any paid HR service and its cancellation/refund conditions will be stated before purchase. The absence of a guaranteed job or recruitment outcome does not automatically remove refund rights where a service was not supplied as agreed or a refund is required by law.

3. Digital services

The quotation or project agreement should state price, milestones, scope, timelines, revision limits and cancellation conditions. Before work starts, cancellation requests will be reviewed under the agreement and law. After work begins, any amount retained may reflect completed work and clearly disclosed non-recoverable costs where permitted. If deliverables materially fail to meet the agreed scope, BTH will review and provide an appropriate correction, completion or refund as applicable.

4. Digital products

After a digital product has been delivered or downloaded, change-of-mind refunds may not ordinarily be available where this was disclosed before purchase and is lawful. This does not affect remedies required for duplicate payment, failed delivery, corrupted files, material misdescription or other legally protected circumstances. Contact BTH if a download fails; we will investigate and provide an appropriate remedy.

5. Personality Assessment Index

PAI is currently under beta testing and is not available for paid purchase unless BTH announces its launch. At launch, the checkout page will specify the ₹499 price (if retained), deliverables, expected turnaround and applicable cancellation/refund conditions. If payment is taken but the promised report is not supplied as agreed, BTH will review and provide a remedy or refund as required.

6. Duplicate, failed or incorrect payments

Contact careers@bthonline.co.in with your name, order/enquiry reference, payment date, amount and transaction reference. Never send full card numbers, CVV codes, passwords or banking login details by email. BTH will verify the payment and coordinate with the provider if needed.

7. How to request cancellation or refund

Email careers@bthonline.co.in with subject “Refund or Cancellation Request — [Order/Service Reference]” and explain the issue. BTH may request reasonable verification. Approved refunds will ordinarily be sent through the original payment method where supported; the time to appear depends on the payment provider and bank. We will respond within a reasonable time and any period required by law.

8. Payment providers and legal rights

TagMango, Razorpay or other providers may have their own processing procedures. Provider delays do not alone determine whether a refund is due. Nothing in this policy excludes consumer rights or remedies that cannot lawfully be excluded.

9. Contact and review

Contact CEO, BTH at careers@bthonline.co.in or +91 97422 64877. Correspondence address: Saras, Edakkulam, Koyilandy, Kozhikode, Kerala – 673306. Review this policy whenever services, payment arrangements or applicable law change.